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Families and staff

The right message, the right channel, once

Everything a family should know goes out the same way: always in the app, by SMS and email when it matters, in the language each person chose.

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The same absence, delivered per family: each guardian gets it in the language they read, from one event and with no duplicates.

Reaching families the way Ethiopia actually communicates

Not every parent has a smartphone, and not every smartphone has data today. A school that announces only through an app reaches the families who need reaching least. In Ethiopia, the message that always arrives is the SMS, so Temari treats SMS as a first-class channel.

Every notice follows the same discipline: it is always written to the in-app feed, and it goes out by SMS or email when the event deserves it: an absence, a fee reminder with the exact amount, a released result. Each message arrives in the language that recipient chose, and repeats of the same event fold into one message instead of a barrage.

For conversations rather than notices, there is chat: staff rooms, section channels, and a family thread per student. Schools that want a communication book can require a homeroom or director's approval before a teacher's message reaches a parent, so the school's voice stays the school's.

capabilities

SMS where it counts

Absences, fee reminders, receipts and results reach the guardian's phone. Urgent alerts always go through, and repeats of the same notice are folded into one message.

Messages in their language

Each recipient's own preference decides the language of every SMS, email and in-app notice.

Direct and group chat

Staff rooms, section channels and direct messages, with a family thread per student so parents talk to the school in one place.

A communication book with a gate

Teacher-to-parent messages can require homeroom or director approval before they send, matching how schools actually work.

How a message travels

  1. 1

    An event happens

    An absence is marked, an invoice comes due, a result is released. Notices come from real events in the system rather than from someone remembering to send them.

  2. 2

    The channel is chosen by policy

    Everything lands in the app feed; SMS and email go out for the events that matter enough. Urgent notices always break through.

  3. 3

    Language follows the reader

    One absence, two guardians, two different languages, each following the choice that person stored once.

  4. 4

    Conversations stay organized

    Replies and questions flow in chat: one thread per family per student, channels per section, and moderation where the school wants it.

One pipeline, so nothing is forgotten and nothing repeats

School communication usually fails through inconsistency rather than silence. The absence alert that went out for 7A but not 7B; the fee reminder one clerk sends daily and another never sends; the same announcement texted three times. Temari routes every notice through one pipeline: an event happens in the records, the pipeline decides the channels by policy, and the message renders per recipient.

Because notices originate from events rather than memory, coverage is total by construction: every absence, every due invoice, every released result produces its notice, school-wide, without a human remembering. And because the pipeline deduplicates, a repeated event folds into one message instead of a barrage, which is the difference between a channel families read and one they mute.

Everything lands in the in-app feed always; SMS and email go out for the events that deserve them, with genuinely urgent notices piercing any mute. Each notification deep-links to the exact screen it is about: the invoice, the register, the result, rather than a homepage.

The language layer: one event, three renderings

In an Ethiopian school, the same classroom holds families who read different languages, sometimes more than one under the same roof. Temari stores one language preference per person and renders every message at delivery time in the reader's language: the same absence reaches the mother in hers and the uncle who pays the fees in his.

This goes past interface chrome to the message bodies themselves, professionally written per event for every language the platform carries, including the SMS texts that reach feature phones. A grandmother with a ten-year-old Nokia gets school news in the language she reads, which is the entire point of a school communication system in this country.

Message templates extend the same idea to human-written text: schools curate reusable tri-language templates for the communication book, such as "please come for a meeting", "homework not submitted", and the family receives the template resolved in their language, whatever language the teacher typed in.

Chat with school-shaped guardrails

Free-for-all messaging between staff and parents is a liability no Ethiopian school wants; silence is a failure no parent accepts. Temari's chat holds the line between them. Staff rooms and section channels organise internal talk; each student gets one family thread, so a parent's relationship with the school is one conversation, not five teachers' personal numbers.

The communication book gate is the distinctive piece: schools can require that a teacher's message to a family pass homeroom or director approval before it sends, and can require teachers to use the curated templates or merely suggest them. The school's voice to families stays deliberate and on the record.

Everything is auditable, because conversations belong to the school rather than to private phones. When a teacher leaves, the family thread and its history stay behind, and no parent had to be handed a teacher's personal Telegram in the first place.

Also in this module

  • Each person chooses which topics reach them, while urgent events always come through
  • Fee notices sent on demand to one class or the whole school
  • Every notification opens the exact screen it is about
  • SMS is kept to the events that are actually worth a message

Common questions

What about parents without smartphones?

They are the reason SMS is the primary channel. Absences, fee amounts and result announcements arrive as plain text messages in the guardian's language, with no app, no data plan and no account needed.

Will families be spammed with messages?

No. SMS is reserved for events on a curated list that are actually worth a message, repeats fold into one, and each person can mute topics, while truly urgent notices always come through.

Can the school control what teachers write to parents?

Yes. A school can require approval before a teacher's message reaches a family, and can provide ready-made message templates for every language its families read, suggested or required, per school policy.

Who pays for the SMS?

SMS costs are part of running the platform. The school does not top up an SMS account or meter messages per teacher. Temari keeps SMS for the events that matter so the channel stays affordable and meaningful.

Can we send an announcement to the whole school at once?

Yes, to a section, a grade, a branch or the whole school, fanned out through the same pipeline with per-reader language and the same no-duplicate rules. Big audiences queue and deliver reliably rather than half-sending.

Can parents mute topics they don't want?

Each person chooses which topics reach them by SMS or email, but truly urgent notices always come through, and the in-app feed keeps everything regardless, so muting never means missing.

What happens to chat history when a teacher leaves?

It stays with the school. Conversations belong to the school: the family thread, the section channels and their history survive staff changes, and the new teacher steps into context instead of starting blind.

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